Managed IT Services: Fully & Co-Managed IT
As your managed service provider, we become your IT department for businesses without an internal team. For businesses with a team already in place, our managed IT support slots in as reinforcement, extra hands and expertise, around the clock.
What's included
- 24/7/365 help desk with real engineers
- Proactive patching, monitoring, and asset lifecycle
- Vendor management so you make one call, not five
Fully Managed
Complete outsourced IT end-to-end.
Co-Managed
Extra depth and overnight coverage.
Strategic Roadmapping
Quarterly technology reviews.
Asset & License Tracking
Know what you own, always.
IT service management, resourced and sourced correctly
Managed IT support runs on IT service management discipline: an IT ticketing system for every request, IT asset management for hardware and licenses, a change management process before anything ships, and IT vendor management so sourcing decisions are documented, not ad hoc. See our full breakdown of what ITSM covers.
IT Demand & Resource Management
Requests prioritized against the capacity you actually have.
IT Service Continuity
Documented failover so a single outage doesn't become a crisis.
IT Sourcing & Vendor Management
One point of contact instead of five vendor relationships to manage.
IT Lifecycle Management
Hardware and software tracked from purchase to retirement.
Why businesses choose Halian for Fully & Co-Managed IT
One phone number, not five
A single point of accountability for help desk, security, and infrastructure. No more finger-pointing between vendors.
Built around your stage
Fully outsourced if you have no IT team, reinforcement if you already do, the model adapts to you.
Documented from day one
Every asset, license, and configuration tracked in writing, not held in one person's head.
Response times backed by SLA
An 11-minute average first response, contractually committed, not just advertised.
Common questions about Fully & Co-Managed IT
Fully managed means Halian is your entire IT department end to end. Co-managed means we work alongside your existing IT staff, filling coverage gaps like after-hours support, specialist security work, or overflow capacity.
Most environments are fully onboarded within two to four weeks, including a full asset inventory, documentation, and a security baseline review.
Only if you want us to. Many clients keep their internal hire for institutional knowledge and day-to-day presence, while we supply depth, overnight coverage, and specialist security and cloud expertise.
Pairs well with
Ready to talk about Fully & Co-Managed IT?
Book a free discovery call and talk through your environment with an actual engineer, not a script.